Return Policy

Our Return Happiness Guarantee Policy

At Fjell & Fjord, we want you to love our products as much as we do. If for any reason you're not satisfied with your purchase, we're here to help.

30-Day Happiness Guarantee

You have 30 days from the date of receiving your item to request a return. We believe in stress-free shopping, so no need to worry about returns.

No Receipt Needed

We understand that shopping online can be a bit different. You don't need to keep the receipt, as long as your item is unopened and unused.

Steps to Start Your Return

1. Contact our friendly customer support at hello@fjellandfjord.com, and let us know you'd like to return your item. This step is crucial to ensure a smooth return process.
2. Once your return request is approved, we'll provide you with simple instructions on where to send your package. Don't worry; returning your item is easy.

Easy Peasy Exchange

If you'd like to exchange your item for something else, the quickest way is to initiate a return and make a separate purchase for your new item. This way, you get what you want, hassle-free.

Refunds with a Smile

We'll keep you in the loop. After we receive and inspect your return, we'll notify you about the approval of your refund. If approved, we'll issue your refund through your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Exceptions

The only items we can't accept returns for are sale items and gift cards. We appreciate your understanding.

At Fjell & Fjord, we aim to make your experience as enjoyable as possible, from choosing our products to using them in your home. If you have any questions about returns or anything else, feel free to reach out to our helpful support team at hello@fjellandfjord.com. We're here to assist you every step of the way. Your satisfaction is our top priority!